ISO Standards
ISO 20000-1
What is ISO/IEC 20000-1?
ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems (SMS).
- Inspired by the IT Infrastructure Library (ITIL) framework.
- Focuses on effective management and delivery of IT services.
- The 2018 version aligns with ISO 9001:2015 Quality Management System requirements
Though initially designed for IT services, ISO 20000-1 has evolved into a global standard of excellence for any organization delivering complex services
Key Features of ISO 20000-1:2018
The standard defines the requirements for:
- Establishing, implementing, maintaining, and improving an SMS
Managing the entire service lifecycle, including:
- Planning
- Design
- Transition
- Delivery
- Continual Improvement
Managing the entire service lifecycle, including:
- Services meet agreed requirements.
- Value is delivered to customers, users, and the organization itself.
Benefits of ISO 20000-1 Certification
1. Ongoing Visibility
- IGain clear insights into your service performance and delivery
2. Established Service Management System (SMS)
- Build a robust system to manage the service lifecycle.
3. Control of Services
- Maintain tighter control over service operations and quality
4. Greater Value for Customers
- Deliver enhanced services that meet or exceed customer expectations.
5. Greater Effectiveness and Efficiency
- Streamline service management processes for improved outcomes
Why Choose Qualitas Elit?
Implementing ISO 20000-1 can be complex. Qualitas Elit provides expert guidance to simplify the process and ensure effective certification.
Let us help you build a compliant SMS and achieve ISO 20000-1 certification seamlessly. Reach out today!
